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FAQs

What if I don’t have a PayPal account to make the payment?

  1. Prorated refunds may apply within the first 60 days of purchase. A full refund of package value is returned if cancellation is initiated within 15 days of purchase.

Can the purchase be cancelled?

  1. I am currently working with PayPal, Stripe, and Remitly for online transfers. If you use another payment platform, I am willing to discuss it. Just contact me at gsolarisegovia@gmail.com

Can I get an invoice for paid lessons?

  1. Of course you can! You will simply have to send me your details (name and surname, ID and address) for you to prepare it. In case you need an invoice under your company´s name, please contact me for more information. Keep in mind that the invoices sent will be according to Chilean law.

Which other methods of payment do you accept?

  1. For international transactions, you can either pay by PayPal, Stripe, or Remitly. If you are currently in the country then you can make a bank transfer to my bank account at BCI (Banco de Crédito e Inversiones).

When can I start?

As soon as you and I have the availability to start. Just let me know your time availability and your needs for learning Spanish and I will contact you as soon as possible so that we can arrange a meeting or trial class for free.

What do I need to take the class?

To start your online class you need:

  1. A laptop, computer or tablet with a webcam
  2. A good internet connection.
  3. A Google account.
    If you don’t have one, you can do it here

What kind of materials do you use in the classes?

  1. I use my own materials as well as textbooks published by Difusion. Along with the purchase of your lesson plan you will have free access to the books and also to the interactive activities for you to practise at home.

Is it possible to cancel or change the time and day of the class?

No-shows or lessons canceled within 24 hours will be charged. To cancel the classes you have to send an email to gsolarisegovia@gmail.com

Do I have to take a minimum of lessons per week?

Participants can have more sessions in a week but it’s mandatory to have at least one session per week.

Do I have to buy a textbook for the classes?

No. Materials used in the classes will be previously agreed with you. You don’t need to buy anything extra to attend classes, since everything will be provided by me.

Do I have to take a minimum of lessons per week?

Participants can have more sessions in a week but it’s mandatory to have at least one session per week.

Do you send homework?

  1. Homework is optional, I usually recommend activities related to the content we are working on and I also provide material to read or listen to if it is necessary in each case. I work with Difusion textbooks and provide you with access to interactive activities to work on at home.